News updates regarding the customer portal – for example notifications about incoming invoices – are automatically sent to the group of recipients selected. If requested, the user can also receive these as a pdf. All of the documents can be viewed on the portal for 13 months and downloaded as needed. At the end of the thirteen months, they are then automatically deleted in accordance with data protection regulations.
Thanks to the customer portal, several million sheets of paper can be saved a year as invoices no longer need to be printed out and sent by post.
Customers can use the new portal to ask for the services – that have already been agreed on by contract – to be delivered whenever and as often as they like. If they need one of their bins to be emptied, exchanged or collected, they can request that this be done and select their preferred date with a click of their mouse. Their order is sent to the branch responsible which books the earliest possible date and uses the online portal to provide the customer with updates about the status of their order.