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  • Dear Readers!

    2018 has been an extraordinary year for our group. There have been some great business opportunities around – in the area of recycling as well as in the global market for mobility, both in the private and public transport sector. We have been able to make the most of these opportunities by taking steps to acquire DSD (Duales System Deutschland GmbH) – as has the RETHMANN Group, which is intending to purchase shares in Transdev, a leading global operator of mobility solutions based in France. Both transactions must still be approved by the rele-vant authorities.

    As an operator and global integrator of mobility solutions, Transdev – “the mobility company” – provides eleven million passenger trips every day, connecting people and places with its efficient and environmentally friendly transport services. Transdev advises and collaborates with public authorities and private sector firms providing sustainable, safe and innovative transport solutions.

    82,000 employees serve the company’s customers and passengers in 20 countries. In 2017, it generated a turnover of 6.6 billion euros. Transdev’s operations, however, not only include trains, trams and buses. People using the ferries in Sydney to get across Sydney Harbour are also Transdev’s customers. And the company’s portfolio also has cable car networks and auto-mated minibuses. With Transdev being so important for our family-run company, it makes absolute sense for the mobility group to become the RETHMANN Group’s fourth main field of business alongside REMONDIS, Rhenus and SARIA.

    This past year has been one of the driest since records began in Germany. This has, on the one hand, led to the water levels of our rivers being much lower than normal – quite possibly the lowest levels ever – causing huge problems for inland shipping companies and their customers. On the other, it has once again turned the spotlight on the subjects of climate change and resource conservation. The Vatican is also worried about “our Common Home”. Pope Francis made it clear just how worried he is when he wrote his “Laudato si’” encyclical. REMONDIS joined a number of other family business owners to attend the first Roman Forum, which was held in the Holy City and organised by the BDE [Federal Association of the German Waste Management Industry]. During the event, the participants had a moving meeting with the Holy Father who was impressed by the initiatives of these privately run businesses to promote sustainability.

    Talking about sustainability: Meyer Werft, a shipbuilding business in Papenburg, is also focusing on sustainable production activities – and on building environmentally friendly ships having recently launched its first gas-fuelled cruise ship. This traditional company is also being supported by REMONDIS. Heading for new shores together, so to speak.

    May we take this opportunity to thank you for your great support and collaboration over the last twelve months and wish you a Merry Christmas and a happy, healthy and successful New Year.

    Ihr Ludger Rethmann

A technical revolution

The circular economy is an industry that is pretty much down-home. Bins and containers need to be supplied, waste has to be collected and transported to treatment facilities where the raw materials are recovered and recycled. Non-recyclable materials have to be transformed into energy and any residual substances disposed of. None of this can be described as “rocket science” in the world of high technology. And yet a technical revolution is looming in this business as well – namely a digital revolution.

  • Digitisation is making an impression

    It was simply a question of time as to when the digital processes would find their way into the recycling sector. Digital platforms offering a quick and simple way for customers and service providers to come together have been used in other industries for a good while now. They have revolutionised the way people and companies do business with one another. The first steps have now been taken in the recycling sector as well. There are two types of platform here: recycling platforms for the classic waste management business for both B2C and B2B and platforms that act as marketplaces for selling recycled raw materials such as paper, plastic film and metal.

App unites service providers and customers

Digital platforms will gradually take over the task of organising the network of suppliers and customers. One of the biggest advantages of such digital marketplaces is that they can, theoretically, give an unlimited number of customers real-time access to a large selection of products and services. And this is where Redooo comes into play. This new digital app covers the whole acquisition process – from the invitation to bid, all the way through to the billing stage. There are no complicated websites to look through which means people do not have to spend time searching around for what they want. The automated processes guarantee impartiality and there is great potential here to grow efficiency as the customers looking for a specific service are directed straight to the companies able to provide it. Customer enquiries are dealt with on the platform as on a marketplace. The company that acts the fastest gets the job. This means greater flexibility for the customers – they get their skip or service delivered on the exact day they need it.

Focus on customer benefits

  • The customer really benefits here as it is demand that determines the business, not the offerings of the individual providers. Redooo is absolutely impartial throughout. Customer enquiries are sent to all of Redooo’s partners at the same time and with the same conditions. Which means it is not one particular service provider that wins but the business which is the fastest and most cost-effective.

Cutting the workload

The advantages for the partner firms are obvious. There is no registration fee and no costs whatsoever for the acquisition. The digital processes mean less work and fewer costs and can help ensure that vehicles, drivers and skips are deployed more efficiently. What’s more, there is no danger of companies not getting the money owed to them as Redooo handles the payment with the customers. Redooo’s partners are sent an automatically generated credit note by email as soon as the service has been provided and confirmation sent via the app. This quick digital process creates a win-win situation for Redooo’s customers and partners alike.

Project to be launched in other countries as well

The project is developing really well. The system currently works as a B2C service app but this will soon be extended to include B2B business with its own customer portal. Redooo has also gone international. The app has been available in Turkey since 01 September. Preparations are underway for it to be activated in other countries as well.

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