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For the fourth year running, Germany’s most prestigious seal of quality has been awarded to the top service providers who have generated the greatest levels of customer satisfaction. A total of 1,519 companies from 188 different sectors were included in the evaluation process. The assessment, which is based on valid and scientifically robust methods, was carried out exclusively by experts: namely customers who have had first-hand experience of working with service providers.
The survey, initiated and drawn up by ServiceValue GmbH together with the DIE WELT newspaper and the Goethe University in Frankfurt am Main, focused on the customer services that the participants had themselves received at some stage over the previous 36 months. The number of satisfied participants was then expressed as a percentage. At no stage, therefore, were the companies providing the services able to influence the results.
Herwart Wilms, managing director of REMONDIS Assets und Service GmbH & Co. KG was really pleased to see the company at the top of the list: “It is great to have received such positive feedback and to be named the 2014 Services Champion in the waste management category. This positive perception that our customers have of us will continue to drive us and our services forward. Most of all, though, I’m really happy for our employees as they are the ones who give their all every day and it is them who really deserve this title.”
”This positive perception that our customers have of us will continue to drive us and our services forward.“
Herwart Wilms, managing director of REMONDIS Assets und Service GmbH & Co. KG