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Just what is the quality of the drinking water in Rostock? How are the water rates and wastewater charges actually calculated? What should be done in the case of a burst pipe or some other disruption? With its new mobile information centre, which was on the road for the first time at the beginning of the year, EURAWASSER Nord is now giving the more than 300,000 local inhabitants in the region a further opportunity to learn more about the business of drinking water and wastewater. Experienced and capable employees are on hand to answer all their questions as well as give them valuable tips.
The area covered by EURAWASSER Nord GmbH stretches 80 kilometres southwards from the boundary of the administrative district of Rostock and comprises a total of 77 local authorities as well as the City of Rostock itself. EURAWASSER Nord, a company owned by REMONDIS Aqua since 2012, currently has four branches in this region – including its main customer centre in Rostock – and the launch of its new mobile centre (KNOW-H2OW-MOBIL) has enabled it to further improve its local services. “We want to accommodate our customers’ wishes and take the time that is needed to answer their questions and listen to their concerns – no matter whether they are of a general or a more specific nature,” explained Thomas Ronge-Leiding, managing director of EURAWASSER Nord. “We hope that our mobile centre’s unusual name and its attractive graphics will awaken the interest of our customers and encourage them to talk to us about the subject of water and, at the same time, it signalises just how much we wish to speak to them.”
Getting much closer to its customers – EURAWASSER’s KNOW-H2OW van
It is not always easy to get into personal contact with people in rural regions. This minibus will, therefore, be travelling around the region – for which the two water and wastewater associations, Warnow-Wasser- und Abwasserverband and Abwasserzweckverband Güstrow-Bützow-Sternberg are responsible – and act as an advice centre for EURAWASSER. “We will be travelling to different towns and villages where will park on the main squares to reach as many people as possible. We want to make it as easy as possible for local inhabitants to talk to us, to have their questions answered and to get the personal advice they need,” stressed Thomas Ronge-Leiding. The mobile customer centre is equipped with a laptop, table and seating accommodation allowing the employees to sit down with their customers and fully answer any questions they may have regarding their water pipes, metres or bills.
The new mobile centre can answer any question EURAWASSER’s customers may have about water and wastewater.
Besides having a good stock of informative brochures and leaflets on board, the minibus also carries all forms that may be required as well as water metres to enable the employees to demonstrate exactly how they should be read. Moreover, the younger visitors can find out all about the different apprenticeship courses on offer in the water management sector. The customer is certainly king as long as EURAWASSER and its KNOW-H2OW minibus are on the road!