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  • Dear Readers!

    Whilst the energy transition “experiment” continues unabated in Germany and the large energy providers find themselves in a difficult situation as they try to find out exactly what their main business now is, REMONDIS – as a consumer – has been taking action and has come up with some innovative solutions to tackle the energy problem. We have, for example, succeeded in considerably reducing energy consumption at our dismantling centre for waste electrical and electronic equipment at the Lippe Plant in Lünen by introducing a new energy management system. Whereas, in the past, it had only been possible to see how much energy the plant was consuming as a whole, a new software system – developed by the company itself – now enables the ­consumption of each individual piece of equipment and each individual light to be recorded. One of the responses to the results generated by this new system was to exchange all the lights in the plant with state-of-the-art LEDs. This has led to more light with fewer carbon emissions and lower costs and this idea is catching on across the whole of the group. This is what we at REMONDIS believe the energy transition to be.

    REMONDIS continues to enjoy healthy growth and not only in its home region of North Rhine-Westphalia. Our family-owned company has been expanding in the countries which are on its list of “core regions”. These include, for example, neighbouring countries such as Poland to the east and the Netherlands to the west. The Dutch recycling firm, van ­Gansewinkel, recently sold its Polish operations to ­REMONDIS. Furthermore, REMONDIS acquired the business locations and activities of the Becker Group in the south of Poland. Thanks to these latest transactions, we have succeeded in expanding our range of services for our Polish customers and strengthening our position on the Polish market – one of the company’s so-called core markets. At the time of going to press, we also received the good news that our Dutch subsidiary has taken over the Dusseldorp Group. This will considerably grow REMONDIS Nederland’s operations in the Dutch recycling sector.

    According to the Federal Office for National Statistics, the total debt of the local and district authorities in Germany lay at around 140 billion euros at the end of 2014 – and this figure is likely to rise. Some councils, however, are of the opinion that they can solve this problem by remunicipalising services that, they believe, fall into the category of “vital public services”. To be able to do this though they must spend large sums of money on setting up the necessary infrastructure – an infrastructure that private sector firms already have in place and which they could offer far more cost-effectively. We know from experience that the best solution is to work together as partners, as can be seen in the City of Freiburg in the Breisgau region. The PPP model continues to be a practicable solution that unites the two worlds in the best possible way and brings the most benefits for the regional economy and the local inhabitants.

    The arrival of hundreds of thousands of refugees in Germany to escape from their war-torn homelands will mean greater challenges as well as some great opportunities for our ­country and local authorities. Let us work together in a spirit of optimism and confidence to create a better future for ­everyone living in our country. REMONDIS is there as always to help and advise its municipal partners. 

    Yours

    Ludger Rethmann

REMONDIS’ efforts are being rewarded

The motto of REMONDIS’ third major customer survey clearly reflects how REMONDIS sees its business relations with its customers. “Working together to grow sustainability” underlines, on the one hand, the aspect of sustainability – the guiding principle behind all of the company’s operations. On the other hand, the word ‘together’ also emphasises the fact that the company’s aim is to build up partnerships with its customers. As a family-run business, REMONDIS not only acts in the interest of its customers but also – more specifically – together with them. The results of the company’s third customer survey are impressive and clearly show that this philosophy is much appreciated by its customers.

All areas have improved

  • Firms looking to provide suitable, cost-effective and high quality services are well advised to listen closely to what their customers have to say. At the end of the day, who else is in a better position to judge whether the services run smoothly and where there is room for improvement? Having conducted surveys in 2009 and 2012, REMONDIS decided to send out questionnaires to its customers again this year.

    “The company achieved better results in all the categories compared to the last two surveys, particularly in response to how it actually delivers its services,” commented Dominik Wolff, managing director of the market research institute commissioned to conduct the survey. With a customer satisfaction index of 82 points and a recommendation rate of 88 %, REMONDIS’ customers have given the company an impressive reference.

    (from right to left) Dominik Wolff, from the Wolff Institute, presents the results of the survey to Dagmar Sopora (head of sales control) and Christian Monreal (manager of the customer survey project)

Responding to customer suggestions

By conducting surveys at regular intervals, it is possible to see just how effective the measures have been that were introduced in response to the results of previous surveys. One example here was the layout of the company’s invoices which had been criticised by a number of customers in the past. REMONDIS’ response was to take a detailed and critical look at the way its invoices were structured in order to make them more customer friendly. The company was, therefore, particularly pleased to see that the results of this year’s survey regarding the layout of its invoices were much improved. REMONDIS was also very grateful to receive the comments and suggestions for improvement from its customers this year. These show REMONDIS where it can improve its operations and further increase the quality of its services.

REMONDIS’ Sustainability Certificate is a unique way for customers to add value to their business.

Customers are also focusing on sustainability

Following the motto “Working together to grow sustainability”, a new category was added to the now familiar questionnaire this year that looked into the subject of sustainability. The amazing and extremely pleasing result: 82 % of the REMONDIS customers who took part in the survey said that sustainability was an important issue in their business.

Together with its customers, the REMONDIS Group is looking to tackle the two huge challenges facing our society today: slowing down climate change and conserving our planet’s natural resources to prevent a shortage of raw materials. Industrial and commercial customers can now provide proof of how successful they have been in these areas with the unique Sustainability Certificate. For many customers, this certificate is far more than simply a PR tool. Across the world, companies are increasingly being put under pressure by their own customers to prove that they run a sustainable business. In a number of markets, such as the hotel and restaurant business and the automotive industry, such proof is gradually becoming obligatory to be awarded contracts and so build up a loyal customer base.

Certificate offers a host of benefits

  • REMONDIS’ Sustainability Certificate enables customers to provide ­written proof of how their waste management system and the subsequent recycling of their waste cut carbon emissions and reduce consumption of primary raw materials and energy, clearly expressed in tonnes and kilowatt hours. And it is a truly unique certificate within the recycling industry – something that was also confirmed by the survey, with the company’s customers showing a great interest in the product. Many customers asked to be given more detailed information about how they can grow sustainability together with REMONDIS in the future.

    Sustainability Certificate (as an example) PDF

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